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ExploreFAQ
Straight answers
to common questions.
If you cannot find what you need here, call, message or write to us.
About Convierge
General
What does Convierge do?
Convierge coordinates linen hire, cleaning, cleaning supplies and toiletries and amenities for hotels, short-term lets and property managers across London.
Who do you work with?
Hotels, short-term let operators, serviced accommodation providers, property management companies and multi-property operators.
Is this a domestic cleaning company?
No. It is a hospitality services company preparing accommodation between guests.
Do you work with single properties?
Yes, and with larger portfolios.
Where do you work?
London and surrounding areas.
What we offer
Services
What are your five services?
All-in-one turnover package, linen hire, cleaning, cleaning supplies, and toiletries and amenities.
Can I use only one service?
Yes.
What is the all-in-one turnover package?
A coordinated service that brings cleaning, linen and guest essentials together for each turnover.
Do you offer laundry?
Laundry is not listed as a separate service. If linen care is part of what you need, mention it when you enquire.
Can I buy supplies online?
Where supplies are published as products in the shop, yes. Otherwise enquire through the supplies page.
Quotes and pricing
Quotes
How do I get a quote?
Use the quote form, call 020 3603 0766 or message us on WhatsApp.
Do you publish prices?
No. Every quote is tailored to your properties and requirements.
Can I get one quote for several properties?
Yes.
What do you need to prepare a quote?
The type of property, how many, where, which services and how often you turn over.
Is there a minimum commitment?
We do not publish minimums. Ask us during your quote discussion.
Accounts and contact
Portal and contact
How do I access the client portal?
Use the Client login button in the header or visit the client portal page.
What is your phone number?
020 3603 0766.
Do you have WhatsApp?
Yes. Use the WhatsApp links on the site.
What is your email?
info@convierge.co.uk.
Do you have an office I can visit?
We do not publish an address. Contact us and we will arrange the best way to talk.
